FAQS

Security Deposit Policy

Each rental requires a security deposit to hold a reservation. A deposit must be collected within 5 days after the reservation has been made. If the reservation is for the week of, the deposit needs to be received within 24 hours. If we have not received the deposit within the guidelines, we will release your reservation. Your deposit does not go towards your balance due. It is a separate payment and will be returned to you if you abide by all rules and regulations.

Damage Deposit Policy

Your security deposit becomes your damage deposit upon receipt of unit. If you have your rental delivered, the rental must be clean, undamaged, and in the same condition as received when we come to pick it up. If you pick up the rental yourself, it must be clean, undamaged, in the same condition as received and picked up and returned on time. Your deposit will be returned to you by mail. If any of these conditions are not met you will automatically forfeit your deposit.

If the rental is damaged, your deposit will be forfeited, and you will incur additional expenses to repair unit.
If the rental is returned excessively dirty, your deposit will be forfeited.
If the rental is picked up or returned past the scheduled time frame, your deposit will be forfeited.
If the rental is returned and cannot be managed with a single dolly because of a bad reroll, your deposit will be forfeited.

Cancellation Policy

A cancellation is an automatic forfeit of deposit.

Only exclusions are for severe weather conditions.
At that time you can reschedule your party or have your deposit returned.

In cases of severe weather, you have the right to cancel your reservation by 8:00 am the morning of your party. After 8:00 am, if you cancel, you will forfeit your deposit. During the period of severe weather conditions, we reserve the right to cancel your reservations; if the conditions are not too severe, we will give you the option to keep your reservation or not. If you decide to keep the rental, there will be no refunds.

If you do not call or show up at the scheduled pickup time, your deposit will be forfeited.

What is your policy on rain & other hazardous weather?

If you need to cancel for weather reasons, you have until 8:00 am to call and cancel your reservation. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues. No payment would be required. If the weather is questionable (i.e.: it's cloudy and rain is a possibility) at the time of your party, we can still setup if you choose but NO REFUND will be given if the weather turns. Once we set-up, payment is expected.

Can I pick the inflatable bouncer up at your location, and set it up myself?

We believe that inflatable fun should be available to anyone who wants it. To make our product affordable to everyone we do allow customers to pick up our products and set them up themselves. When our products are picked up our Certified Inflatable Operator will explain how to set it up and use it safely. You must come in a truck or with a utility trailer. The inflatable cannot be put into a car or SUV or van. The pickup times are between 7:30 and 8:00 am. The return times are between 5:00 and 5:30 pm in the winter and 6:00 – 6:30 in summer time. These times are strictly enforced. If you are late for pickup or return, you automatically forfeit your deposit. Items must be rolled satisfactory so they can be managed by a portable hand truck or a $50 reroll fee will be accessed. Not all items are available for pickup due to the size and weight. Please call the office for more information.

Do you service my area, and is there a delivery charge?

We charge a delivery charge of $45.00. This includes delivery of your unit, set-up and also us coming back to your party location and picking the unit up. This $45.00 fee services the Ascension area – Gonzales, Prairieville, Dutchtown, Geismar, Galvez, Duplessis, Sorrento, St. Amant. Some of our items weigh well over 500 pounds so we do highly recommend you leaving the delivery and set up to us. Delivery outside of Ascension Parish may be arranged depending on location and party time, please call us for an exact quote.

Can inflatables be setup indoors?

Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.

What are my responsibilities during the party?

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. Inflatables and other rental items will not be set up unless the contract/liability waiver is signed.

How long can I keep the inflatable?

Serving your needs is ZoJot’s Fun Inflatable’s first priority. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule. We will make sure the rental is to you at least 30 minutes before your party begins and pickup when your party is over. We do need to pick up all units before dark to make sure the unit is clean and insure safety for the children using the equipment.

How many kids can be in the Jumper at one time?

As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids.

Are your units safe?

Bounce houses are very safe, as long as all of the rules are followed and common sense is used. Most of the injuries are caused by or happen to unsupervised children. Children must be supervised at all times, and the rules must be enforced! Your child's safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST, this will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.

Is there a cleaning charge?

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required.

Does the blower have to run all the time?

Yes, the blower keeps the inflatable bounce house inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer. This is sometimes neccessary to give the adult supervisors a break and to let the children take a breather. Please make sure if you do need to unplug the blower, you make sure that there is no one inside before you do!

What method of payments can I use?

We accept Cash, Money Orders, Debit, Visa and Mastercard.

If we haven't covered your question here, or if you would like more information, then give us a call at 622-4866